Welcome to Parseq

About us

Parseq is a trusted business process outsourcer that specialises in workflow and technical solutions, for document, financial and payment processing.

document and payments processing

We believe that there is an appropriate solution for every business to benefit from, which positively transforms how they process their documents and customer transactions, now and as they develop.

Our approach

We make it easier

The issue of optimising your document and transaction-intensive processes is complex. But finding the answer doesn’t have to be.

We know you face significant market pressure and internal challenges, which makes both timely and effective results critical.

Able to use multiple software and platforms, our platform-agnostic and solution-focused experts use our business agility to devise optimal workflows and apply the right tools and protocols to get the best from both advanced technology and people.

This ensures absolute integrity and the ability to achieve timely results that fit your organisation’s specific needs – whether that is saving time, money and resource or improving your output, compliance or customer experience.

Technology and Resource

Free to choose the most appropriate solution

We’re not confined by a particular software or platform and nor should you be. We use multiple software and platforms to find the most effective and appropriate solution for your particular needs, now and in the future. That may be a technology, a workflow, a custom code, expert people, a location, or a bespoke mix, that guarantees complete integrity.

Our IT experts and solutions architects are fully aligned with new technological advancements and augmented automation. As opportunities for enhancement emerge, Parseq will continue to invest in them, ensuring your ability to further improve your results.

business process outsourcer solutions

The benefits

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Agility

Results faster

Our business agility and the way we think means we can respond quickly to your needs. We can also more adeptly devise solutions to accelerate your transformation and get quicker results.

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Platform agnostic

The right solution

Our technical experts give you the solution that you need to achieve your results whether that is a technology, a workflow, a custom code, people, or a bespoke mix.

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Integrity

Guaranteed

We focus on the results and timing you need. Our systems, protocols and strict SLAs assure strict levels of compliance and regulation are adhered to. 

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Growth

Access opportunity

We take away barriers and give you roadmaps to what you could achieve. Our expertise and experience can open you up to opportunities you may not have realised existed.

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Future proof

Without investment

You may currently need to address paper and non-digitised formats and then become more fully digitalised. We invest in technology, people and solutions to give you access to what you need now and in the future.

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Continuity

Even in pandemic times

We have multiple on-shore and off-shore sites to ensure you are always operational. We were shortlisted for the Global Sourcing Association’s award for Best Overall Company Response to COVID-19, hitting all our clients’ SLAs during the pandemic.

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Mitigate risk

Long term partner

Our people are very experienced in what they do, enjoying training and development and a good working environment. This means you can count on us as long-term partners that are with you at every stage of your transformation journey. Our employees’ average length of service is 10 years, and many customers have been with us over 12 years.

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Brand advocate

Your business is ours

We see your brand as our brand and treat it as an extension of ourselves. We want you to succeed and so will do everything to support your brand and your customers in the way you would.

Our history

Parseq opened its first offshore branch in Chennai, India – now considered one of the top outsourcing hubs in India. With two offices in Chennai, Parseq boasts a committed management team with over 20 years’ experience and averages 59% efficiency savings.

We employ 300 people across two sites in the UK, and operate overseas sites in Bulgaria and India, and international partnerships covering six countries. We embrace Lean Six Sigma throughout to support our philosophy of continuous improvement.

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1970s

Stability

We have been solving the processing needs of clients for over 45 years. Historically, the Group was focussed on providing BPO solutions to the banking and financial sectors, many of whom remain clients today.

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2000s

Legacy

We were founded on several carefully chosen business acquisitions that are the foundation of our heritage. Multiple employees and clients have been with us since the 1980s.

Several of Parseq’s employees began their careers at Documentric,  a business services company begun in 2007 by our founder Rami Cassis. 

2000

2009

2009

Growth and Investment

Parseq was formed in 2009 by Rami Cassis following the merger of Documentric with another BPO provider, the Avance Group. Combining well-established front-and-back office business gave Parseq the platform to redefine its BPO offering.

2009

2010

2010

Diverse Portfolio

We leveraged our expertise in transaction intensive processing and technology to expand our offering. With a strong foundation in financial services, we began to build our diverse client portfolio, and now service the needs of the UK’s top ten banks, leading utility companies, local authorities, universities, automotive, manufacturers, insurance and telecommunication companies.

2010

2019

2019

Multiple Sites

Parseq opened its first offshore branch in Chennai, India – now considered one of the top outsourcing hubs in India. With two offices in Chennai, Parseq boasts a committed management team with over 20 years’ experience and averages 59% efficiency savings.

Parseq acquired its nearshore site in Sofia and Plovid, Bulgaria. Bulgaria has experienced rapid growth in BPO/IT and is now one of Europe’s leading outsourcing hubs with up to 53% efficiency savings.

We operate in our nearshore and offshore sites in a secure, certified, and compliant environment.

2019

February 2020

2020

Adaptability

As a provider of payment and payroll services to some of the UK’s biggest banks and financial institutions, our clients depend on our services, day-in-day-out, to support their own operations.

As the pandemic struck, we were given the greenlight to stay open. Amid the significant disruption, we swiftly enacted a plan that would safeguard our workforce and keep our business moving – one that ultimately meant we hit every service delivery target.

We were shortlisted for the Global Sourcing Association (GSA) Professional Awards for Best Overall Company Response to COVID-19.

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2021

2021

Longevity

The average length of service at Parseq is 10 years. Our people’s commitment is evident and reflects our investment in training, development and employee experience.

Over the last five years, we invested £440,000 in training, learning, and development for our employees and are recognised as a Real Living Wage Employer.

We also received the Award for Excellence in the Industry 2021.

2021

2022

2022

Future

To understand what the future holds, we surveyed more than 250 C-suite executives at some of the biggest companies to uncover their plans for transformation and boardroom priorities for 2021 in our Big Business Efficiency Report.

By using third-party support, businesses have the opportunity to unlock capital that will help them thrive in a challenging and competitive environment.

We are committed to helping you succeed in enhancing efficiency and transforming capabilities.

2022

Meet the Board

Rami Cassis

Rami Cassis is the Founder and CEO of Parabellum Investments. Parseq is a portfolio company of Parabellum Investments. Rami sets the strategy and vision for the business. He’s responsible for the exponential growth of Parseq having led the company’s formation (then known as Documetric) following an MBO of the Atos Origin payment …

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Craig Naylor-Smith

Craig is the CEO of Parseq, having been previously Managing Director since 2013. With over 19 years’ experience in Business Process Outsourcing (BPO), Finance & Administration and offshore back office processing, he possesses an exceptional track record of developing tailored client solutions to achieve key business objectives. Over the past …

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Rob Littlewood

Rob is responsible for financial reporting and commercial oversight for the Group, and manages Parseq’s key stakeholder relationships with the auditors, banks and insurers. Rob has 13 years’ accountancy experience in financial reporting and commercial roles, initially gained in private practice with PwC and a leading independent firm. Prior to …

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Alan Chan

Alan has over 13 years of combined legal and commercial experience gained in private practice and in-house roles. Since joining Parseq in 2016, he’s been responsible for the implementation of legal process and governance across the group. Previously Alan was the Head of Legal for the international brand deployment division …

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Meet the leadership team

Jenny Dearman

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Harvey Hieke

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Tina Kinsella

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Dey Wilson

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James Grindle

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Amy Kenny

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Our clients

  • All
  • Charity
  • Financial services
  • Manufacturing
  • Other
  • Public sector
  • SMEs
  • Telecommunications
  • Utilities
All
  • All
  • Charity
  • Financial services
  • Manufacturing
  • Other
  • Public sector
  • SMEs
  • Telecommunications
  • Utilities

Our partners

Basware

Basware helps organisations of any size worldwide gain full visibility and control over spend and cash flow by removing complexity from B2B commerce.

basware.com

CloudTrade

Cloud Trade provides a non-disruptive way for trading partners to send electronic invoices, orders and other business documents, straight into your processing application.

cloudtradelogistics.com

Cognitronics

Cognitronics is a privately owned British Company specialising in automated data capture systems and equipment.

cognitronics.co.uk

Microsoft Azure

Microsoft Azure is an open and flexible cloud platform that enables you to quickly build, deploy and manage applications across a global network of Microsoft-managed datacenters.

microsoftazure.com

Talk to us about business process outsourcing today.

Want to find out more? We would be happy to discuss your organisation’s challenges and how Parseq’s solutions could quickly provide you with real value.