Parseq shortlisted for two leading industry awards

We’re pleased to announce that Parseq has been announced as a finalist in two categories at this year’s Document Manager Awards (DM), shortlisted for ‘Company of the Year’ and ‘BPO/Outsourcing/Bureau Business of the Year’. The Document Manager Awards (DM), now in their 16th year, showcase, recognise and celebrate the sector’s true pioneers in technology products […]

PARSEQ named Employer of the Year

Business Process Outsourcer (BPO) Parseq won the Employer of the Year Award at last week’s Global Sourcing Association’s (GSA) Professional Awards ceremony. The GSA judges recognised Parseq’s industry leading approach to learning and development. In the last five years, the business has invested £440,000 in learning and development, providing specific job training and embracing Lean Six Sigma, to […]

Tackling loneliness during Mental Health Awareness Week 2022

The theme of this year’s Mental Health Awareness Week is loneliness – something that has affected more and more of us over the past few years. Extended periods of home working and social distancing during the pandemic have made many people feel more isolated and had a knock-on impact on the mental health of many […]

PARSEQ unveils new sustainability plan

We have launched a new sustainability plan to help us reduce our impact on the environment and become ‘carbon positive’ by the end of 2022. In January, Parseq became carbon neutral for its energy use, company vehicles, flights and waste streams. We achieved this by undertaking a comprehensive carbon assessment and offsetting programme with our […]

PARSEQ dials-up client roster with BT contract win

Parseq has won a five-year contract to provide back office services for BT Group. The partnership will see Parseq use technologies such as automation and AI to help streamline payment processing and customer correspondence processes for BT and its EE subsidiary. This will include managing and digitising BT and EE’s inbound customer mail and handling […]

Adapting to a new world

Craig Naylor-Smith, CEO of Parseq reflects on the valuable lessons learnt two years on from the start of the Covid Pandemic   It has now been two years since the country was plunged into lockdown as Covid began to spread across the UK. It has been an incredibly challenging time for firms across Yorkshire. However, […]

400 people secure jobs after Parseq leads recruitment effort with Yorkshire businesses

Parseq is celebrating successfully helping around 400 outgoing temporary staff secure new roles with businesses across the local area. Following the planned completion of a major project, Parseq wanted to support its workforce and the local business community by identifying and securing new jobs for temporary team members whose short-term contracts were coming to an […]

Smooth payment allocation can help manufacturers ease cashflow pressure

Craig Naylor-Smith, CEO of Parseq, discusses how payment allocation automation can help manufacturers manage cashflow pressures – and bolster customer experience – in a rocky economic landscape Manufacturers are facing a storm of operating challenges. Global supply bottlenecks are hampering production, while rising energy prices and competition for labour are driving up input prices. All […]

Parseq invest in 16 Mental Health First Aid Responders

We’re supporting World Mental Health Day and continue to advocate mental health for all in the work environment. Our commitment to investing in mental health means a lot to us as 16 employees across our business undertook their Mental Health Responders training with St John’s Ambulance at the end of September. Our newly qualified mental […]

A focus on payment allocation automation will help water retailers improve their cashflow

With water retailers facing a mounting volume of deferred or unpaid bills from business customers, a focus on improving payment allocation can help them keep their cashflow healthy, argues Parseq’s Managing Director Craig Naylor-Smith. Bad debt in the water retail sector Water retailers are facing a greater risk of bad debt from the non-household sector. […]