Adapting to a new world

Craig Naylor-Smith, CEO of Parseq reflects on the valuable lessons learnt two years on from the start of the Covid Pandemic   It has now been two years since the country was plunged into lockdown as Covid began to spread across the UK. It has been an incredibly challenging time for firms across Yorkshire. However, […]

Smooth payment allocation can help manufacturers ease cashflow pressure

Craig Naylor-Smith, CEO of Parseq, discusses how payment allocation automation can help manufacturers manage cashflow pressures – and bolster customer experience – in a rocky economic landscape Manufacturers are facing a storm of operating challenges. Global supply bottlenecks are hampering production, while rising energy prices and competition for labour are driving up input prices. All […]

A focus on payment allocation automation will help water retailers improve their cashflow

With water retailers facing a mounting volume of deferred or unpaid bills from business customers, a focus on improving payment allocation can help them keep their cashflow healthy, argues Parseq’s Managing Director Craig Naylor-Smith. Bad debt in the water retail sector Water retailers are facing a greater risk of bad debt from the non-household sector. […]

Partnerships will be key to driving transformation

By Craig Naylor-Smith, CEO, Parseq. The UK’s financial services businesses continue to operate in a challenging environment. On top of working in a highly regulated and increasingly competitive sector, firms must navigate significant uncertainty post-Brexit and keep pace with an ongoing shift towards greater digitalisation. The pandemic has also pushed the sector further into the […]

Transformation a priority for majority of UK C-suite in 2021

82% of UK executives are planning transformation projects in the next 12 months New technology, customer experience and L&D for staff are the most popular areas for executives reinvesting capital unlocked through increased efficiency in 2021 Four in five UK executives (82%) are planning to transform their business in the next 12 months, according to […]

Back office innovation is key to supporting vulnerable customers amid Covid-19

Rethinking how payments are allocated through back office innovation can help utilities improve their customer experience and avoid reputational damage when supporting vulnerable customers in the wake of Covid-19, argues Parseq’s Craig Naylor-Smith. The last few months have been a testing time for utility companies. Providers have been praised for deferring payments and offering free […]

Unlock cash and generate significant bottom line savings through payment allocation automation

By Craig Naylor-Smith, Managing Director, Parseq. Transformation of the payments industry has  been radical over the past decade. Technological innovation and regulatory change have created an enormous market shift where we’ve been witness to the introduction of Open Banking, PSD2 and Strong Customer Authentication. Subsequently, the payment methods now made available to consumers and businesses […]

Utilities should use flexible Direct Debit to stop bad debt

Energy and water companies must adopt the same innovative approaches being used to improve front line services to help customers control debt before it becomes unmanageable, argues Parseq’s Harvey Hieke.   Bad debt continues to be an endemic problem for UK utilities. It’s been a critical industry agenda point for some time. Yet there is no […]

Northern Powerhouse Perspective

Parseq’s Managing Director, Craig Naylor-Smith, shares his perspective on the Northern Powerhouse including the single main issue which should dominate the agenda.  What does the Northern Powerhouse mean to you? “Put simply, the Northern Powerhouse is a shared ambition to deliver on the region’s incredible potential. We have a reputation for excellence and a wealth […]

Four back office trends businesses need to know in 2019

Staying ahead of the latest back office trends will help firms flourish in 2019, argues Parseq’s Craig Naylor-Smith The back office is the heart of any business, and its set to become even more important as the pace of innovation accelerates. New technology is continually expanding the applications of critical business functions, while simultaneously making […]