Payment processing and efficiency solutions

Financial services

Document management and payment processing. We integrate seamlessly into global tier one banking organisations and local in-country finance houses to save them money and time. 

From same-day payment processing to speeding up customer applications, the integrity of our multiple layered solutions is relied upon to improve customer experience whilst adhering to strict governance and compliance and ensuring business continuity.

Don’t let legacy systems and processes restrict your future.

Having solved the processing and efficiency issues of major banks and financial service organisations for over 45 years, we understand the ever-changing pressures and issues they face. Manual document management and payment processing is slow and tedious. Not only does it waste time and resources, but it can significantly limit cashflow.

In addition, manual processing is prone to errors, which can lead to unnecessary customer complaints and penalties from regulators. Security and control of data too is paramount and cannot be compromised.

Process automation can improve accuracy and speed and transform your capability to compete more efficiently with disruptive entrants to the market. However, when customers’ needs are rapidly changing, you must be able to deal with multiple digital and non-digital formats and channels. The necessary technology may be too expensive to purchase or to integrate into legacy systems and difficult to justify in a declining market, such as cheque processing. 

Business process optimisation can be challenging. We understand the complex issues you must overcome and that’s why our service and solutions address them.

The challenges of document management and payment processing for financial services

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Time and cost

Manual processing is inefficient and prone to costly mistakes and in-house service costs are increasing.

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Compliance

Tougher regulation punishes errors and slow processing.

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Legacy tech

The necessary tech for automation and digitisation maybe too expensive and complex to purchase.

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Customer needs

Demands, channels and formats are changing and must be met, or new competitors will win.

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Security

Financial, IT security and control is complex but cannot be compromised.

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HR

Recruitment, training and attrition on repetitive or specialist processes.

Our capabilities

The efficiency and agility to revitalise your future

From payment processing to improving efficiency of customer applications. Our solutions integrate seamlessly into your operations.

Our financial clients have been with us for 45 years for a reason. We have created optimised workflows and automated processes to save time and improve cashflow, reduce mistakes and create significant, enduring value. We process around £36bn payments every year.

With forms scanning, digitising and data extraction capabilities, we have significantly reduced processing time and errors, to help some organisations increase the number of accepted applications or direct debit mandates, so they benefit from improved cashflow and reduced costs.

Some financial services clients use us to provide a range of accurate and timely customer communications and fulfilment, to improve customer services and drive down costs.

 

For one client we process approximately 298,000 cheques per annum across eight countries. We deliver secure lockbox facilities for them, enabling them to accept cheque payments from their corporate clients. We process these in our shared service centre, so they benefit from significant efficiency and cost savings.

They also mitigate their risk by using us for cheque processing rather than having to invest in what is an important but inevitably ageing payment system. We process around £40m of cheques each year. 

For all clients we guarantee efficiency and piece of mind, through stringent security protocols that remove the burden of compliance. They can also depend on us for business continuity.  During the pandemic, with our agility and multiple sites, we hit all of our Service Level Agreements.

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Digital Mailroom

Mailroom management and digitisation of all inbound customer communication for onward distribution, upload to online portals or relevant processing duties.

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Cash Allocation

Multiple payment channels allocated to appropriate customer accounts through automated or manual activities.

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Credit Management

Full Credit Management services including invoice production, voice contact, query investigation and resolution to industry leading KPIs.

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Cheque Processing & Lockbox

Specialised cheque processing, with complex exception handling, look-ups and return management.

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BACS end-to-end

Full BACS payment instruction and processing, along with enhanced validation for multiple customers. 

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Secure Storage

Storage and fulfilment of goods to customers or distributors/branches.

The benefits

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99.9% Accuracy

Right first time

Our technology increases accuracy but our exceptions protocol near guarantees it. Better results. Happier customers.

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Speed

95% Same day processing

With levels of over 90% automation, we provide payment processing for over 75,000 SMEs on behalf of banks, through digital and non-digital channels.

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Compliant

Assured

Our systems, protocols and strict SLAs assure compliance and regulation are adhered to. View our certifications here.

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Cost

30% Less

The economies of scale, efficiency and automation of our services mean you could drive your current costs down by 30%

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Technology

Without capital investment

Mitigate risk as we invest in the technology and systems you need now and in the future. We’re not confined to one platform or software, so neither will you be. We deal with multiple formats.

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Continuity

Guaranteed

We have multiple onshore and offshore sites to ensure your business continuity. Even through Covid we met all our SLAs.

Client testimonial

Providing seamless lockbox cheque processing to Tesco bank

Featured news & resources

Case Study

Tesco Bank: Providing seamless lockbox cheque processing to leading UK bank

3+ Year relationship 70K Cheques handled 65% Cost reduction £124m Payments value Background Tesco’s activity as a key supplier and key service provider through the …

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Resource

The Big Business Efficiency Report – FREE whitepaper download

Find out how businesses are accelerating their transformation plans in our Big Business Efficiency Report.

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Talk to us about our financial services today

Want to find out more? We would be happy to discuss your organisation’s challenges and how Parseq’s solutions could quickly provide you with real value.